SUPPORT & RESOURCES

SUPPORT DURING BUSINESS HOURS (8AM - 5PM EST)


Email: helpdesk@innovateec.com Phone: 412-681-7090

PRODUCTION SUPPORT (24/7)


Email: urgenthelp@innovateec.com Phone: 800-377-3203

FREQUENTLY ASKED QUESTIONS


What is the portal?

The portal is designed to allow our customers to be able to access and research information relating to the data that we process on their behalf.

How can I get someone access to the portal?

Contact the Innovate E-Commerce Help Desk via email at helpdesk@innovateec.com or call us at (412) 681-7090. Or, have the new user register for access via the login page.

How often is the data being updated?

Currently the data is being updated every 15 minutes at :03, :18, :33 and :48 minutes after the hour.

REQUEST NEW SET-UP


REQUEST NEW SECURE FILE TRANSMISSION OR DOCUMENT SETUP DOWNLOAD FORM